Refund policy

Return & Refund Policy

Last updated: October 20, 2026

At ZYNKA, we want you to shop with confidence. We are committed to providing a straightforward and transparent return and refund process.

1. Change-of-Mind Returns

If you change your mind about a purchase, we encourage you to contact us within 3 days of receiving your order so we can assist you promptly.

In accordance with applicable Lebanese consumer protection legislation, customers purchasing eligible products through our online store may exercise their statutory right to withdraw from the purchase within 10 days of delivery.

This 10-day period is not reduced by our recommended 3-day contact timeframe.

2. Return Eligibility

For change-of-mind returns, products must meet the eligibility conditions established under applicable law.

Generally, items should be:

  • Unused and in their original condition.

  • Returned with their original packaging, tags, and accessories where applicable.

  • Protected from damage during return transportation.

Statutory withdrawal rights may not apply to certain purchases, including goods that have already been used, personalized or made-to-order products, and other exclusions provided by Lebanese law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact ZYNKA as soon as possible.

We recommend contacting us within 3 days to help us investigate and resolve the problem quickly.

Please provide your order number, a description of the issue, and photographs where possible.

Depending on the circumstances and applicable legal requirements, eligible customers may receive a replacement, repair, or refund.

The recommended reporting timeframe does not restrict your statutory rights.

4. Perfumes and Personal-Use Products

Perfumes and other personal-use products must be handled with care.

Products that have been opened, used, or altered may be ineligible for change-of-mind returns where an applicable legal exception permits this.

Defective or incorrectly supplied products remain subject to applicable consumer protection rights.

5. Return Shipping

Customers should contact ZYNKA before sending back any product so that we can provide the appropriate return instructions and destination.

For change-of-mind returns, any applicable return shipping charges will be communicated in advance and handled in accordance with Lebanese law.

For damaged, defective, or incorrectly supplied products, return costs and remedies will be handled according to the customer's applicable legal rights.

6. Refund Processing

Once a return is received and reviewed, ZYNKA will communicate the applicable refund arrangements.

Approved refunds will be processed using an appropriate payment method, subject to applicable law.

We will inform customers of the refund process and expected timing when their request is confirmed.

7. Exchanges

If you would like to exchange an item for another color, size, or product, please contact our customer support team.

Exchanges depend on product availability, return eligibility, and applicable consumer protection requirements.

8. How to Request a Return

To request a return, exchange, or refund:

  1. Contact ZYNKA through our website or official WhatsApp support channel.

  2. Provide your order number and explain your request.

  3. Follow the return instructions provided by our team.

Please do not send items to an address without first receiving return instructions.

9. Contact Information

For questions about returns, exchanges, or refunds, contact us through:

Website: https://zynkalb.com

Customer Support: Available through our official website and WhatsApp channel.

Nothing in this policy excludes or limits rights that customers are entitled to under applicable Lebanese consumer protection legislation.